Emerge this year is focused on the client experience, and we know there are many different facets to making the client experience exceptional. From continually needing to be innovative and shifting to a consulting-based business to retaining our employees and nurturing diversity, equity, and inclusion within our firms…these days, client experience is more than just a good tax return or audit. John will weave these critical future-focused topics into the story of how the accounting industry is moving into an excellent new chapter.