| Module 4 – Client Journey Mapping |
| Module 4 – Introduction | ||
| Part 1 – Understanding Client Journey Mapping | ||
| Part 2 – Aligning Client Journey with Experience Phases | ||
| Part 3 – Identifying Key Touchpoints | ||
| Part 4 – Creating Journey Maps for Different Personas | ||
| Part 5 – Measuring and Sustaining CX Improvements | ||
| Module 4 – Conclusion |
| Module 4 – Additional Coursework |
| Module 4 – Slides | ||
| Module 4 – Workbook | ||
| Module 4 – Quiz | ||
| Module 4 – Evaluation |
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
| Quantity | Price per voucher |
|---|---|
| 1+ | $0.00 |