Module 1 – CX Strategy & Governance
Module 1 – Introduction
Part 1 – CX Primer
Part 2 – Understanding CX Strategy
Part 3 – CX Strategy - Step 2
Part 4 – CX Strategy - Step 3
Module 1 – Conclusion
Module 1 – Additional Coursework
Module 1 – Slides
Module 1 – Workbook
Module 1 - Quiz
Module 1 – Evaluation

Course Details

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