| Module 3 – Measuring and Reporting Client Experience Metrics |
| Module 3 – Introduction | ||
| Part 1 – Goals for Measuring and Reporting CX Metrics | ||
| Part 2 – Gaining Leadership Buy-In | ||
| Part 3 – Client Sentiment and Satisfaction Metrics | ||
| Part 4 – Client Retention and Loyalty Metrics | ||
| Part 5 – Growth and Revenue Impact Metrics | ||
| Part 6 – Benchmarking and Goal Setting | ||
| Part 7 – CX Dashboards | ||
| Module 3 – Conclusion |
| Module 3 – Additional Coursework |
| Module 3 – Slides | ||
| Module 3 – Workbook | ||
| Module 3 – Quiz | ||
| Module 3 – Evaluation |
Distributors may purchase multiple copies of packages to distribute to learners, and follow their progress. Bulk discounts are below.
| Quantity | Price per voucher |
|---|---|
| 1+ | $0.00 |